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americanexpress.com

Senior Product Designer

As a lead designer for americanexpress.com, our goal was to drive engagement by simplifying existing user flows. By redesigning the experiences for paying your bill and disputing a transaction, we increased engagement on the site and reduced the number of card members contacting American Express customer service.

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 We divided the payment process into 3 easy-to-understand steps, which translate seamlessly from desktop to mobile.

We divided the payment process into 3 easy-to-understand steps, which translate seamlessly from desktop to mobile.

 Choose the amount you want to pay, manage your linked bank accounts, and select a payment date.

Choose the amount you want to pay, manage your linked bank accounts, and select a payment date.

 Review your payment date, bank account, and amount being paid before submitting.

Review your payment date, bank account, and amount being paid before submitting.

 On your account summary page, we'll remind you that you've paid your bill.

On your account summary page, we'll remind you that you've paid your bill.

 Dispute a charge right from the transaction details.

Dispute a charge right from the transaction details.

 Select the reason for your inquiry to find out next steps.

Select the reason for your inquiry to find out next steps.

 Submit your inquiry and let American Express do the rest.

Submit your inquiry and let American Express do the rest.

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