American Express

Senior Product Designer

As a lead designer for americanexpress.com, our goal was to drive engagement by simplifying existing user flows. By redesigning the experiences for paying your bill and disputing a transaction, we increased engagement on the site and reduced the number of card members contacting American Express customer service..

Payments

We divided the payment process into 3 easy-to-understand steps, which translate seamlessly from desktop to mobile.

Payments

On your account summary page, we'll remind you that you've paid your bill.

Disputes

Dispute a charge right from the transaction details.

Disputes

Select the reason for your inquiry to find out next steps.

Disputes

Submit your inquiry and let American Express do the rest.